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    Providing excellent customer support
    has been the backbone of SAGlobal’s success

    Contact Us

    Providing excellent customer support has been the backbone of SAGlobal’s success

    Contact Us

Microsoft Dynamics GP Support Services

Microsoft Dynamics GP Support Services

SAGlobal provides an array of support services for Microsoft Dynamics GP. SAGlobal’s support facility consists of a dedicated team of full time support engineers who provide excellent customer support services. We have built our business upon maintaining excellent long-term relationships with our customers; to underpin this we must offer an excellent support service. Our support team has high caliber, experienced consultants, including implementation consultants.

Guaranteed response within 1 hour (for high impact cases) - SAGlobal’s expert friendly team solves over 90% of cases themselves, within 2 hours of being logged. For complex issues, we have a permanent backup premier support arrangement from Microsoft - enabling us to rapidly obtain assistance from the best Microsoft engineers, including original Dynamics developers. This ensures our capability of dealing with any Dynamics related case for our customers.

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Why SAGlobal for Dynamics GP support:

Dynamics GP Support
Highly resourced dedicated team - skilled support engineers
Dynamics GP Support - Minimal Response time
Minimal Response time
Dynamics GP Support - Low Staff Turnover
South Wales - Low Staff Turnover
Microsoft Premier Support
Backed by Microsoft Premier Support
Dynamics GP Support Team
Excellent Knowledge sharing with Consulting Team
Out of hour emergency service
Out of hour emergency service
risk reduction
Unlimited Incident plans - risk reduction
Fully managed service
Fully managed service options
Huge expertise and experience Dynamics GP
Huge expertise and experience Dynamics GP
Support for ERP and CRM from single organisation
Support for ERP and CRM from single organisation

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Microsoft Dynamics GP Customer Support

SAGlobal Customer Support
Points to consider before you log your case:

Microsoft Dynamics GP Customer Support
Does this issue occur with other User Logins, as well as with yours?

Microsoft Dynamics GP Customer Support Services
Does this issue occur on other physical computers as well as with your computer?

Microsoft Dynamics GP Support
Are you aware of any significant system changes recently such as; new software installed on your machine or the server, changes to network or security configurations?
Microsoft Dynamics GP Customer Services
Has this issue been experienced before?
Microsoft Dynamics GP Customer Support Partner
Have you attempted any remedies yourself?
Microsoft Dynamics GP Customer Support partners in UK
Error Messages, are there any error messages?

If you need to contact us regarding an existing support case then please:

E-mail: support.uk@saglobal.com
Telephone: 0 2920 815210
Please have your case number available to assist us in tracing support query.
Microsoft Technet Support

SAGlobal Customer Portal

SAGlobal’s Customer Portal gives customers the ability to quickly log support cases and review their history and progress. Account administrators can review employees access and progress, and get updates on their account information and status.

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Microsoft Dynamics GP Software Maintenance

 

Upon ordering software licenses, customers automatically get signed up with a software maintenance contract with Microsoft. SAGlobal generally renew customer’s contracts during the renewal period, but certain customers question the value of renewing their contract. We are here to reassure our customers that when they sign up to a maintenance contract for a Microsoft solution they are indeed getting value for their investment.

They are taking an important step in protecting the significant investment they have made in time, money and effort associated with the software they have installed, upon which they depend to fulfil critical business processes.

Microsoft Dynamics GP Software Maintenance

Software maintenance core benefits :

Continuous Product Investment

Continuous Product Investment

Optimise and increase the performance of your solution by accessing the latest product enhancements.

Microsoft’s investment in R&D is aimed at improving the Dynamics product versions, regulatory compliance releases, product fixes, service and feature packs.

Improved Planning

Improved Planning

Improved PlanningAccess to a clear and predictable support timeline for your solution, with a minimum of five years’ support, plus the option to move between one package to another.

Your protected list price forms the basis for future transitions.

Direct User Benefits

Direct User Benefits

Eligibility to use Microsoft’s customer portal – Customer Source . Customer Source contains downloads, useful documentation, discussion boards, free online learning, latest news and events. A significant advantage, however, is the technical knowledge base, which helps some of your more technically able staff to troubleshoot, find solutions to common issues and search “how to” guides and articles. This could potentially reduce your solution cost by relying less on the services of your support partner and maximising the skill-set and productivity of your staff.

SAGlobal therefore strongly advises that every customer keep their plan current. For customers who have allowed their plans to lapse there is also the disincentive of re-enrolment fees which can be quite onerous.

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Microsoft Dynamics Customer Source

Microsoft Dynamics Customer Source

Getting the most out of this FREE resource

One of the key benefits of having an active Microsoft Service Plan (Enhancement Plan for Dynamics ERP and Software Assurance for Dynamics CRM) is Customer Source.

CustomerSource is designed for customers using Microsoft Dynamics and related business products. Customers can use it to search the knowledgebase, download updates, view online training and find other information resources virtually 24 hours a day.

 

Support and Service Plans for Microsoft Dynamics

Business Ready Enhancement
Plan

Microsoft Software Assurance with Microsoft Dynamics Benefits

Service Plan Offered by Product

Microsoft Dynamics AX

MS Dynamics GP features  

Microsoft Dynamics GP

Azure Cognitive Services  

Microsoft Dynamics CRM On-Premises

When Purchased through Business Ready Licensing

When Purchesd through volume Licensing

Microsoft Dynamics CRM Online

Support and Service plan features at Glance

Product Releases, Service Packs, Hot Fixes
and Tax Regulatory Updates

MS Dynamics GP Support and Service MS Dynamics Support and Services

Customer Source Access

MS Dynamics GP features MS Dynamics Customer Source Access

Knowledge Base

MS Dynamics GP Knowledge Base MS Dynamics Knowledge Base

Unlimited Online Training

MS Dynamics Unlimited Online Training MS Dynamics GP Training

Transition Investment Credit

Transition Investment Credit MS Dynamics Transition Investment Credit

Protected List Price

MS Dynamics Protected List Price MS Dynamics GP Protected List Price

Support Incidents

MS Dynamics Support Incidents
  • Six (Annual)(Open/OpenValue)
  • Unlimited (Select/Enterprise Agreement)

Support Response time

MS Dynamics Support Response time
  • 3 Hours(Open/OpenValue)
  • 1 Hour (Select/Enterprise Agreement)

Managed Forums

MS Dynamics Managed Forums

Microsoft Support Life-cycle

Microsoft Support Life-cycle Microsoft Support Life-cycle

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Contact Us

Hengoed (UK)
Tredomen Innovation & Technology Centre,
Tredomen Park, Hengoed, CF82 7FQ, UK
+44 (0) 2921 055902

London (UK)

5 Merchant Square, Paddington,
London W2 1AY
+44 (0) 2030 568898

info.eu@SAGlobal.com

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