• Top Banner - Microsoft Dynamics GP Support

     

    Providing excellent customer support
    has been the backbone of SAGlobal’s success

    Contact us

    Providing excellent customer support has been the backbone of SAGlobal’s success

    Contact us

Microsoft Dynamics GP Support Services

Microsoft Dynamics GP Support Services

SAGlobal provides an array of support services for Microsoft Dynamics GP. SAGlobal’s support facility consists of a dedicated team of full time support engineers who provide excellent customer support services. We have built our business upon maintaining excellent long-term relationships with our customers; to underpin this we must offer an excellent support service. Our support team has high calibre, experienced consultants, including implementation consultants.

Guaranteed response within 1 hour (for high impact cases) - SAGlobal’s expert friendly team solves over 90% of cases themselves, within 2 hours of being logged. For complex issues, we have a permanent backup premier support arrangement from Microsoft - enabling us to rapidly obtain assistance from the best Microsoft engineers, including original Dynamics developers. This ensures our capability of dealing with any Dynamics related case for our customers.

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Why SAGlobal for Dynamics GP support:

Highly resourced dedicated team - skilled support engineers
Minimal Response time
South Wales - Low Staff Turnover
Backed by Microsoft Premier Support
Excellent Knowledge sharing with Consulting Team
Out of hour emergency service
Unlimited Incident plans - risk reduction
Fully managed service options
Huge expertise and experience Dynamics GP
Support for ERP and CRM from single organisation

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Microsoft Dynamics GP Customer Support

SAGlobal Customer Support
Points to consider before you log your case:

Does this issue occur with other User Logins, as well as with yours?

Does this issue occur on other physical computers as well as with your computer?

Are you aware of any significant system changes recently such as; new software installed on your machine or the server, changes to network or security configurations?
Has this issue been experienced before?
Have you attempted any remedies yourself?
Error Messages, are there any error messages?

If you need to contact us regarding an existing support case then please:

E-mail: support.uk@saglobal.com
Telephone: 0 2920 815210
Please have your case number available to assist us in tracing support query.
Microsoft Technet Support

SAGlobal Customer Portal

SAGlobal’s Customer Portal gives customers the ability to quickly log support cases and review their history and progress. Account administrators can review employees access and progress, and get updates on their account information and status.

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Microsoft Dynamics GP Software Maintenance

 

Upon ordering software licenses, customers automatically get signed up with a software maintenance contract with Microsoft. SAGlobal generally renew customer’s contracts during the renewal period, but certain customers question the value of renewing their contract. We are here to reassure our customers that when they sign up to a maintenance contract for a Microsoft solution they are indeed getting value for their investment.

They are taking an important step in protecting the significant investment they have made in time, money and effort associated with the software they have installed, upon which they depend to fulfil critical business processes.

Software maintenance core benefits :

Continuous Product Investment

Continuous Product Investment

Optimise and increase the performance of your solution by accessing the latest product enhancements.

Microsoft’s investment in R&D is aimed at improving the Dynamics product versions, regulatory compliance releases, product fixes, service and feature packs.

Improved Planning

Improved Planning

Improved PlanningAccess to a clear and predictable support timeline for your solution, with a minimum of five years’ support, plus the option to move between one package to another.

Your protected list price forms the basis for future transitions.

Direct User Benefits

Direct User Benefits

Eligibility to use Microsoft’s customer portal – Customer Source . Customer Source contains downloads, useful documentation, discussion boards, free online learning, latest news and events. A significant advantage, however, is the technical knowledge base, which helps some of your more technically able staff to troubleshoot, find solutions to common issues and search “how to” guides and articles. This could potentially reduce your solution cost by relying less on the services of your support partner and maximising the skill-set and productivity of your staff.

SAGlobal therefore strongly advises that every customer keep their plan current. For customers who have allowed their plans to lapse there is also the disincentive of re-enrolment fees which can be quite onerous.

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Microsoft Dynamics Customer Source

Getting the most out of this FREE resource

One of the key benefits of having an active Microsoft Service Plan (Enhancement Plan for Dynamics ERP and Software Assurance for Dynamics CRM) is Customer Source.

CustomerSource is designed for customers using Microsoft Dynamics and related business products. Customers can use it to search the knowledgebase, download updates, view online training and find other information resources virtually 24 hours a day.

 

Support and Service Plans for Microsoft Dynamics

Business Ready Enhancement
Plan

Microsoft Software Assurance with Microsoft Dynamics Benefits

Service Plan Offered by Product

Microsoft Dynamics AX

MS Dynamics 365 features  

Microsoft Dynamics GP

Azure Cognitive Services  

Microsoft Dynamics CRM On-Premises

When Purchased through Business Ready Licensing

When Purchesd through volume Licensing

Microsoft Dynamics CRM Online

Support and Service plan features at Glance

Product Releases, Service Packs, Hot Fixes
and Tax Regulatory Updates

MS Dynamics 365 features MS Dynamics 365 features

Customer Source Access

MS Dynamics 365 features MS Dynamics 365 features

Knowledge Base

MS Dynamics 365 features MS Dynamics 365 features

Unlimited Online Training

MS Dynamics 365 features MS Dynamics 365 features

Transition Investment Credit

MS Dynamics 365 features MS Dynamics 365 features

Protected List Price

MS Dynamics 365 features MS Dynamics 365 features

Support Incidents

MS Dynamics 365 features
  • Six (Annual)(Open/OpenValue)
  • Unlimited (Select/Enterprise Agreement)

Support Response time

MS Dynamics 365 features
  • 3 Hours(Open/OpenValue)
  • 1 Hour (Select/Enterprise Agreement)

Managed Forums

MS Dynamics 365 features

Microsoft Support Life-cycle

MS Dynamics 365 features MS Dynamics 365 features

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Contact Us

Hengoed (UK)
Tredomen Innovation & Technology Centre,
Tredomen Park, Hengoed, CF82 7FQ, UK
+44 (0) 2921 055902

London (UK)

5 Merchant Square, Paddington,
London W2 1AY
+44 (0) 2030 568898

info.eu@SAGlobal.com

  

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  • InnerCircle 2018/2019
  • SAGlobal Microsoft Partner of the Year Awardee

 

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