• Microsoft Dynamics 365 for Field Service

    Microsoft Dynamics 365 for Field Service

    Manage your Complex Service Agreements

    Contact Us

    Microsoft Dynamics 365 for Field Service

    Manage your Complex Service Agreements

    Contact Us

 

Microsoft Dynamics 365 for Field Service

For organizations providing field-based services to their clients, Dynamics 365 Field Service helps maximize customer satisfaction and improve resource productivity for on-site installation, maintenance, and break/fix services.

Dynamics 365 Field Service is an end-to-end solution that can help your organization manage complex service agreements, track assets and inventory, manage service orders, quickly identify and dispatch resources, and gain the intelligence needed to provide predictive and preventive service and support.

 

 

Microsoft Dynamics 365 for Field Service

Manage your mobile workforce With Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service makes it easier for organizations to manage a large workforce and deliver products and services directly to their customers locations. A focal point of field service is the interactive schedule board, here dispatchers can see and manage the work assigned to their workforce. They can see all field technicians with pictures and schedules either in a list view or a map view by hours, days, weeks or months. This makes it easy for dispatchers to respond to customer requests and get the most qualified technician for the job. You could automate and optimize scheduling process to dispatch the right technician and make sure to the get the maximum value out of your resources.

Master your service request with smart field service capabilities

Improve operational efficiency and business outcomes with embedded IoT

Improve operational
efficiency and
business outcomes with
embedded IoT

Leverage the power of IoT and enhance the service experience by detecting and diagnosing issue well in advance and then dispatch a technician only if needed.
Increase resource productivity and satisfaction

Increase
resource
productivity and
satisfaction

Automate service related operations and increase field resource utilization and employee satisfaction.
Improve effectiveness of service technicians

Improve
effectiveness
of service
technicians

Provide technicians with a 360-degree view of your customer and real-time support to improve resolution time.
Engage your customer at every level

Engage
your customer
at every
level

Ensure a positive and enriching experience at every level by providing your customer with self-service portals, proactive updates and technician tracking etc.

Microsoft Dynamics 365 Field Service Features

SERVICE AGREEMENTS

SERVICE
AGREEMENTS

Capture customer information, SLAs, and recurring preventive maintenance schedules to ensure accurate service delivery

ASSET MANAGEMENT

ASSET
MANAGEMENT

Manage and control customer service location and asset information to maintain a 360-degree view of service considerations and history

INVENTORY MANAGEMENT

INVENTORY
MANAGEMENT

Associate new clients and projects to a campaign code to track a return on your marketing investmentmanage service inventory, set re-order points, and track stock down to the truck level to drive efficiencies and response times

CAMPAIGN REPORTS

CAMPAIGN
REPORTS

Access standard reports to monitor and analyze marketing activities, including campaign activity status, campaign performance, and campaign comparisons.

WORK ORDERS

WORK
ORDERS

Quickly generate work orders to dispatch field personnel to service locations

SCHEDULING AND DISPATCH

SCHEDULING
AND DISPATCH

Manage individuals, teams, and assets with a flexible drag-and-drop graphical schedule board and a shared resource pool with Dynamics 365 PSA

RESOURCE SCHEDULE OPTIMIZATION

RESOURCE SCHEDULE
OPTIMIZATION

Optimize your service scheduling activities with intelligent scheduling, resource skills matching, automated routing, and step-by-step travel directions

PREVENTIVE MAINTENANCE

PREVENTIVE
MAINTENANCE

Automatically generate recurring work orders to ensure that customer assets are properly maintained before issues occur

CUSTOMER BILLING

CUSTOMER
BILLING

Quickly turn completed work orders into customer invoices for billing your chargeable work

MOBILE APPS

MOBILE
APPS

Provide technicians and field resources with real-time access to information and processes across all devices and platforms, with both online and offline modes

INTEGRATED COMMUNICATIONS

INTEGRATED
COMMUNICATIONS

Ensure real-time communication and collaboration between customer service, dispatch, field agents, and customers via integration with Office 365 tools like Skype for Business

SERVICE INTELLIGENCE

SERVICE
INTELLIGENCE

Leverage big data, IoT, machine learning, and embedded analytics to gain real-time visibility and predictive insights

Pricing

 

Best Value


Customer Engagement Plan

Includes Field Service, Customer Service, Project Service Automation and Sales

£86.70
per user/month

Contact Us
Download Licensing Guide
Explore All Dynamics 365 Plans

 

 

Microsoft Dynamics 365 for Field Service

 

 

 

£71.60
per user/month

Contact Us
Download Licensing Guide
Explore All Dynamics 365 Plans

 

 

Contact Us

Hengoed (UK)
Tredomen Innovation & Technology Centre,
Tredomen Park, Hengoed, CF82 7FQ, UK
+44 (0) 2921 055902

London (UK)

5 Merchant Square, Paddington,
London W2 1AY
+44 (0) 2030 568898

info.eu@SAGlobal.com

contact icon  form fill

Stay Connected

 

  • InnerCircle 2018/2019
  • SAGlobal Microsoft Partner of the Year Awardee

 

Contact Us

Select Country

Select Your Local Website

Other Websites










SAGlobal does not share your personal data with any third parties
I'm ok with SAGlobal storing my personal informations as per their privacy policy.