• Microsoft Dynamics GP Support

    Providing excellent customer support has
    been the backbone of SAGlobal’s success

Microsoft Dynamics GP Support

  • Microsoft Dynamics GP Support Services

    SAGlobal provides an array of support services for Microsoft Dynamics GP. SAGlobal’s support facility consists of a dedicated team of full time support engineers who provide excellent customer support services. We have built our business upon maintaining excellent long-term relationships with our customers; to underpin this we must offer an excellent support service. Our support team has high calibre, experienced consultants, including implementation consultants.

    Guaranteed response within 1 hour (for high impact cases) - SAGlobal’s expert friendly team solves over 90% of cases themselves, within 2 hours of being logged. For complex issues, we have a permanent backup premier support arrangement from Microsoft - enabling us to rapidly obtain assistance from the best Microsoft engineers, including original Dynamics developers. This ensures our capability of dealing with any Dynamics related case for our customers.

    We are proud to base our team in South Wales - this gives us an advantage of lowers costs and lower staff turnover - compared to most other Dynamics GP support providers.

    Lower costs enable us to employ a much higher ratio of support engineers to customers than is typical enabling more rapid response and resolution times than most of our competitors.

    Lower staff turnover enables us to build a much higher average level of experience and skills into our team, than is typical, in relation to the products we support AND most importantly in relation to our customer's configurations and requirements.

    Providing excellent customer support has been the backbone of SAGlobal’s success. We believe that it is critical to underpin our overriding goal of building and maintaining excellent long-term relationships with all our customers.

    Why SAGlobal for Dynamics GP support:

    • Highly resourced dedicated team - skilled support engineers
    • Minimal Response time
    • South Wales - Low Staff Turnover
    • Backed by Microsoft Premier Support
    • Excellent Knowledge sharing with Consulting Team
    • Out of hour emergency service
    • Unlimited Incident plans - risk reduction
    • Fully managed service options
    • Huge expertise and experience Dynamics GP
    • Support for ERP and CRM from single organisation

    For more information on Microsoft Dynamics GP Support contact us.

  • Microsoft Dynamics GP Customer Support

    SAGlobal Customer Support

    Points to consider before you log your case:

    • Does this issue occur with other User Logins, as well as with yours?
    • Does this issue occur on other physical computers as well as with your computer?
    • Are you aware of any significant system changes recently such as; new software installed on your machine or the server, changes to network or security configurations?
    • Has this issue been experienced before?
    • Have you attempted any remedies yourself?
    • Error Messages, are there any error messages?

    SAGlobalCustomer (Support) Portal - Log a new support case here

    If you need to contact us regarding an existing support case then please:

    • e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
    • Telephone: 0 2920 815210
    • Please have your case number available to assist us in tracing support query.
    • Microsoft Technet Support

    SAGlobal Customer Portal

    SAGlobal’s Customer Portal gives customers the ability to quickly log support cases and review their history and progress. Account administrators can review employees access and progress, and get updates on their account information and status.

    Log a new support case here

    For more information on Microsoft Dynamics GP contact us.

  • Microsoft Dynamics GP Software Maintenance

    Upon ordering software licenses, customers automatically get signed up with a software maintenance contract with Microsoft. SAGlobal generally renew customer’s contracts during the renewal period, but certain customers question the value of renewing their contract. We are here to reassure our customers that when they sign up to a maintenance contract for a Microsoft solution they are indeed getting value for their investment. They are taking an important step in protecting the significant investment they have made in time, money and effort associated with the software they have installed, upon which they depend to fulfil critical business processes.

    Software maintenance core benefits:

    • Continuous Product Investment - Optimise and increase the performance of your solution by accessing the latest product enhancements. Microsoft’s investment in R&D is aimed at improving the Dynamics product versions, regulatory compliance releases, product fixes, service and feature packs.
    • Improved Planning – Access to a clear and predictable support timeline for your solution, with a minimum of five years’ support, plus the option to move between one package to another. Your protected list price forms the basis for future transitions.
    • Direct User Benefits – Eligibility to use Microsoft’s customer portal – Customer Source . Customer Source contains downloads, useful documentation, discussion boards, free online learning, latest news and events. A significant advantage, however, is the technical knowledge base, which helps some of your more technically able staff to troubleshoot, find solutions to common issues and search “how to” guides and articles. This could potentially reduce your solution cost by relying less on the services of your support partner and maximising the skill-set and productivity of your staff.

    SAGlobal therefore strongly advises that every customer keep their plan current. For customers who have allowed their plans to lapse there is also the disincentive of re-enrolment fees which can be quite onerous.

    For more information on Microsoft Dynamics GP contact us.

  • Microsoft Customer Source

    Microsoft Dynamics Customer Source

    Getting the most out of this FREE resource
    One of the key benefits of having an active Microsoft Service Plan (Enhancement Plan for Dynamics ERP and Software Assurance for Dynamics CRM) is Customer Source.

    CustomerSource is designed for customers using Microsoft Dynamics and related business products. Customers can use it to search the knowledgebase, download updates, view online training and find other information resources virtually 24 hours a day.

    http://www.microsoft.com/dynamics/customersource.mspx.

    Microsoft Customer Source
    click to enlarge image

    For more information on Microsoft Dynamics GP contact us.

Customer Speak

  • Smart Kids Ltd"SAGlobal consultants go above and beyond what is required both with impressive knowledge and understanding of Microsoft Dynamics GP. Compared to previous experience with other partners - SAGlobal consultants are second to none.”


    Ceri Stone
    Managing Director
    Smart Kids Ltd
  • London Stock Exchange"The implementation of Advanced Recurring Billing has had a massive and positive impact. Streamlined processes and reduced costs have paid for the solution several times over."


    Laurence Freeman
    Head of Sales Invoicing
    London Stock Exchange
  • Logicalis UK"SAGlobal had proven success within Logicalis. When we moved the support of our Dynamics GP solution to them, the improvement in the level of service was both immediate and impressive."


    Natasha Towns
    Business Applications Manager
    Logicalis UK
  • Cassa di Compensazione e Garanzia S.p.A."We are a complex business, there was potential for many things to go wrong. The project would have been a challenge for any supplier; I firmly believe that it was a combination of the approach, along with SAGlobal’s determination and belief in the project that made it a success."


    Franco Pozzi
    Chief Financial Officer
    Cassa di Compensazione e Garanzia S.p.A.
  • The Mayflower Theatre"SAGlobal is like a member of the family! Supporting and enhancing the Theatre’s Microsoft Dynamics solution for over 10 years, they provide an efficient and professional service. Confidence in their capabilities allows us to focus on what’s important - the business. They understand our processes and requirements – talking with the team at SAGlobal is like talking with colleagues."


    Alison Harrison
    Finance Manager
    The Mayflower Theatre
  • Charles M Willie & Co. (Shipping) Limited"SAGlobal demonstrate a practical approach to problem solving, We find them accessible, up to date, technically excellent, and responsive."


    Donald Pearson
    Charles M Willie & Co. (Shipping) Limited
  • Quartz Publishing & Exhibitions Ltd"The upgrade to Dynamics GP Version 10.0 from version 6.0 has made it possible for us to do our own accounts and have more control and access to reports and the system setup. We particularly appreciate the link in GP 10.0 to FRx within the Dynamics Financial Screen. Overcoming challenging circumstances, the upgrade fully met with our expectations and we were very satisfied with the upgrade service provided by SAGlobal, both in terms of quality and timeliness of delivery."


    Sandra Holland
    Financial / Management Accountant
    Quartz Publishing & Exhibitions Ltd
  • The Co-operative Life Planning“The business relationship with SAGlobal is about as good as it gets. SAGlobal was extremely thorough with what was a highly complex implementation that has transformed our capacity to expand our business and accept new channel partners.”


    Simon Wiseman
    Project Manager
    The Co-operative Life Planning
  • Welsh College of Horticulture"Over the past two years SAGlobal have helped the Welsh College of Horticulture develop Dynamics GP into a seamless system from requisition to commitment reporting. Dynamics GP enables effective budget planning and with the use of Vision, an ease of reporting seldom delivered. In budget meetings with non-finance managers Vision can be used interactively to aid their understanding. The development is continual and we look forward to SAGlobal’s support in the future."


    Graeme Lavery A.C.C.A.
    Director of Corporate Services
    Welsh College of Horticulture
  • South East Water"This is just phase one of our project. We have taken the opportunity to review all business processes with the aim of streamlining the way we handle our information. By switching to Microsoft Dynamics GP and with the additional functionality supported by SAGlobal we anticipate many improvements in our finance function by shortening the process cycles and by automating transactions."


    Jo Hurley
    IT Project Manager
    South East Water


Related Resources: Microsoft Dynamics GP

Microsoft Dynamics GP 2016 Licensing Guide

Microsoft Dynamics GP 2016 Licensing Guide

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Microsoft Dynamics GP Capabilities Guide 2016

Microsoft Dynamics GP Capabilities Guide 2016

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Microsoft Dynamics GP Roadmap

Microsoft Dynamics GP Roadmap

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Co-op

Co-op

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Welsh College of Horticulture

Welsh College of Horticulture

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London Stock Exchange

London Stock Exchange

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South East Water

South East Water

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Quartz Publishing & Exhibitions

Quartz Publishing & Exhibitions

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CC&G

CC&G

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DynamicsPlus Advanced eProcurement

DynamicsPlus Advanced eProcurement

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DynamicsPlus Advanced General Ledger

DynamicsPlus Advanced General Ledger

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DynamicsPlus Advanced Recurring Billing

DynamicsPlus Advanced Recurring Billing

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DynamicsPlus Advanced Security Monitor

DynamicsPlus Advanced Security Monitor

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DynamicsPlus Advanced SOP/GL

DynamicsPlus Advanced SOP/GL

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DynamicsPlus Advanced Time and Expense Management

DynamicsPlus Advanced Time and Expense Management

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DynamicsPlus Batch & Document Management

DynamicsPlus Batch & Document Management

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DynamicsPlus Commitment Reporting

DynamicsPlus Commitment Reporting

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DynamicsPlus Email Remittance

DynamicsPlus Email Remittance

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