• Case study

    Barry College Selects Microsoft Dynamics CRM
    and SAGlobal to Widen Participation and Drive Growth

    case study

  • Microsoft Dynamics CRM PSA

    “The business relationship with SAGlobal is about as good as it gets.
    SAGlobal was extremely thorough with what was a highly complex
    implementation that has transformed our capacity to expand
    our business and accept new channel partners.”

    Simon Wiseman, Project Manager, The Co-operative Life Planning

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  • Microsoft Dynamics CRM Customer Service

Microsoft Dynamics CRM Customer Service

Power your Service Productivity

Microsoft Dynamics CRM helps streamline customer service operations, giving customer support teams the tools they need to deliver intelligent and superior service from one consolidated view. It has become more important than ever to provide excellent service to win and retain customer loyalty. Today’s customers are more informed and more connected than ever before.

Customer Service

Empower service teams, influence your customer care experience:

  • Offer anytime, anywhere service: Engage with customers through all the possible mediums – social, email, chat, phone, etc.
  • Personalised interaction: Foresee what the customer wants to view by studying their behaviour. Gain critical insight using feedback and surveys
  • Empower agents: Let the service team deliver unified customer service experience from a desktop or mobile device. Users can access every source of information they need, to provide more personalised care.
  • Increase efficiency and reduce cost per case: CRM customer service feature uses integrated knowledge banks and mobile service capabilities
  • Allow customers to self-serve: Use an online support portal with a searchable knowledgebase. Deliver real-time updates, consistent answers to questions, and product and service documentation
  • Resolve challenging issues faster: With instant access to support and subject matter experts, across internal and external teams, it has become easier to solve issues faster with options like Yammer and Skype
  • Gain insight: Use dashboards and out of the box Microsoft Power BI and Excel reports to track and manage customer satisfaction with service metrics

Customer Speak

  • Logicalis UK“The project as a whole was delivered on time and under aggressive timeframes – SAGlobal pulled it out of the bag, they did not disappoint.”


    Natasha Towns
    Business Applications Manager
    Logicalis UK
  • The Co-operative Life Planning“The business relationship with SAGlobal is about as good as it gets. SAGlobal was extremely thorough with what was a highly complex implementation that has transformed our capacity to expand our business and accept new channel partners.”


    Simon Wiseman
    Project Manager
    The Co-operative Life Planning
  • The Co-operative Life Planning“The fact that SAGlobal came recommended by another College, SAGlobal were a breath of fresh air! They weren't selling an out of the box solution – they took the time to understand our drivers for change and key requirements from a new solution. The fact that they came recommended by another College, were local and able to demonstrate proven success in implementing Dynamics CRM.”


    Owen Mathias
    Employer Engagement Manager
    Barry College


Microsoft Dynamics CRM Related Resources

Barry College

Barry College

Click to read
Co-op

Co-op

Click to read
Logicalis

Logicalis

Click to read

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